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What does the "Waiting for verification from institution" status mean?

This status means we have sent documents back to the institution for verification. Verification requests are mailed or emailed based on the verified contact information that is available to us. 
 
Please allow six weeks for your institution to respond. If your account status is still “Waiting for verification from institution” after six weeks, please contact customer service and ask for another verification request to be sent. 
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